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Frequently Asked Questions
General Questions
What Is A Domain Name?
What's In A Name; How Do I Know What Domain Name is Right for Me?
Should I Register More Than One Extension?
...more
What is Included with Domain Registration?
What is Included in Google Apps?
What is ASCII?
What is an IDN?
What is Whois?
What is a Parking Page?
When I Run A Whois On My Domain It Says 'PendingDelete'; What Does This Mean?
Basic Account Management
How Do I Create An Account?
How Do I Log Into My Account?
How Do I Register A Domain Name?
...more
How Do I Manage My Domain Name?
How Do I Lock/Unlock My Domain Name?
Account Changes
What If I Have Forgotten My Password?
What If I Lost My Password And My Administrative Contact Email Address Is Not Correct?
How Do I Change My Password?
...more
How Do I Change The Default Contact Information For My Account?
How Do I Create A Sub Account?
How Do I Create A Cloned Account?
Standard Domain Name Management
How Do I Setup URL Forwarding?
How do I use URL Forwarding with Google Apps/Gmail?
How Do I Setup Email Forwarding?
How Do I Modify Contact Information For An Individual Domain Name?
...more
How Do I Bulk Update My Domain Contact Information?
How Do I Enable/Disable Private Whois For A Domain?
How Do I Change My Name Servers?
Domain Name System (DNS) Management
What Is DNS?
What Are Primary And Secondary Name Servers?
How Many Name Servers Should I Have?
...more
How Do I Change My Name Servers?
How Do I Create My Own Name Servers?
How Do I Modify A Name Server Once It Has Been Created?
What Is A Host Record?
Why Should I Create A Host Record Instead Of Using URL (Masked) Forwarding?
What Is An MX Record?
How Do I Point My Domain to My web.mac.com Account?
How Do I Add A New Host/DNS (MX, A, TXT, CNAME, etc.)Record?
Web And Email Hosting
Can I Use Google Apps Even If I Have A Different Web Host Provider?
How Do I Create An Email Address?
...more
How Do I Create A New Email User Within My Domain?
How Do I Utilize My Email Through Google Apps?
How Do I Enable Email Forwarding Through Google Apps?
How Do I Setup Email Forwarding And URL Forwarding?
How Do I Setup Google Apps With My .TEL Domain?
Google Apps
What is Included in Google Apps?
How Do I Activate Google Apps And Create An Email Account?
...more
How Do I Utilize My Email Through Google Apps?
How Do I Enable Email Forwarding Through Google Apps?
How Do I Switch To Google Mail From The Old System?
How Can I Get All My Email (From Other Accounts) In My Gmail account?
How do I use URL Forwarding with Google Apps/Gmail?
How Do I Retrieve My Lost Password For Google Apps?
Can I Use Google Apps Even If I Have A Different Web Host Provider?
How Do I Setup Google Apps With My .TEL Domain?
How Do I Disable Google Apps?
Domain Name Renewals
How Do I Know When To Renew?
How Do I Renew My Domain Name?
Can I Retrieve My Domain Name After The Expiration Date?
...more
When I Run A Whois On My Domain It Says 'PendingDelete'; What Does This Mean?
Transfers
How Do I Transfer My Domain Name To Webinfinityinc.com?
How Do I Check My Transfer Status?
What Is An Authorization/EPP Code?
...more
Where Do I Find The Authorization Code For A Domain?
How Do I Transfer A Domain Between Webinfinityinc.com Accounts? (Internal Transfer)
Purchase And Billing
What Forms Of Payment Does Webinfinityinc.com Accept?
Can I Establish Account Credit?
Are Other Forms Of Payment Accepted?
...more
How Do I Purchase Account Credit?
Is My Credit Card Safe?
My Credit/Debit Card Transaction Failed; Will I Be Refunded?
My PayPal Transaction Failed; Why Did They Take My Money?
Can I Get A Better Price?
Can I Get A Refund And/Or Cancel Services If I Don't Need My Domain Anymore?
Can I Change My Domain Name?
Premium Domains
What Is A Premium Domain Name?
Why Are Premium Domains So Expensive?
...more
Where Do Premium Domain Names Come From?
What Is Included In Premium Domain Registration?
How Do I Manage My Premium Domain?
Can I Transfer My Premium Domain Name?
Managing .TEL Domains
Can I Change My Whois Information From Public To Private For My .TEL Domain Name?
Can I Add Or Remove CTH Accounts Associated With My .TEL Domain?
...more
How Do I Setup Google Apps Email With My .TEL Domain?
